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Shipping Policy

When can I expect my order to be shipped?

Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders are processed during weekdays 9:30am-4pm PST. Orders will not be processed on Saturday, Sunday, or US federal holidays.

Most Priority Mail Express orders placed before 12pm noon M-F will ship out same-day.  

 

Delivery Times

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.

If your order qualifies for free shipping, it may be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.

USPS Priority Mail is usually delivered within 2-4 days of being shipped.

Please note that USPS shipping times are not guaranteed.

 

Where do we ship?

CBD.co offers shipping to 48 US states (sorry we do not ship to Idaho, Kansas, Nevada, South Dakota ). Shipping is available to APO/FPO addresses. We offer international shipping only to select wholesalers. If you are interested in shipping to your country, please contact our customer service. Please note that return labels will not be provided on international orders. Duties, taxes, and other custom fees may be adjusted based on the contents of your shipment.

 

Incorrect address submission-

Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery, or returned packages. In the event of the package being returned to CBD.co due to an incorrect or incomplete address being provided, the package will not be reshipped until a 15% restocking and shipping fee is payed by the customer.

 

Missing items:

Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide a pictures of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.

 

Returning Items:

Returns will only be accepted on unopened, unused cbd products. Once it is received and verified unopened and untampered with, a refund may be issued for that item after a 15% restocking fee. Customer is responsible for shipping fees. Shipping fees are nonrefundable.

 

Privacy and discretion:

Order from CBD.co are to be shipped in plain package envelopes or boxes. The shipping label on the package will be labeled CBD.co along with our address.

 

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Hemp Industries Association

The Hemp Industries Association has existed since 1994 as a non-profit trade association that advocates for the “fair and equal treatment of industrial hemp and its opportunities in agriculture and the marketplace.” CBD.co is proud to count ourselves among the more than 1,500 supporting members of the Hemp Industries Association, given the association's exacting standards of sustainability, commitment to continuing education, and high bar for ethical hemp farming practices.

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National Hemp Association

The National Hemp Association is a non-profit corporation that exists to directly support the continued growth of the hemp industry at large, with a particular eye towards bio-sustainability. As a major player that works closely with farmers, government officials, and industry leaders, the National Hemp Association is uniquely positioned to have a significant positive impact on hemp infrastructure, policy, and the economy at large. As a member of the National Hemp Association, CBD.co is committed to furthering these goals and providing the NHA with our resources and insight to support their mission.

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U.S. Hemp Roundtable

The U.S. Hemp Roundtable's primary mission has always been the passage of federal law that deregulates, and eventually fully legalizes, the hemp plant.

CBD.co is a proud member of this energized coalition of leading hemp companies that works to de-stigmatize hemp by providing information to federal and state agencies, law enforcement personnel, and the public at large. CBD.co looks forward to continued cooperation with the Roundtable's important efforts to leverage hemp's possibilities to the benefit of all Americans.