Who can I contact if I need help with my order?
If you need anything at all, reach out to support@cbd.coand we’ll be happy to assist you. Don’t worry: our customer service is polite, prompt, and extremely good at what they do. We’ll have your questions answered in no time!
Do you ship to all 50 states?
We ship to all U.S. states except for Idaho. In addition, we may restrict the sale of certain products to certain states. To determine if a product can be shipped to your address, please check each applicable product page for any shipping restrictions. Or, please reach out to our customer service at info@cbd.coand we will be happy to help you determine which products are available to be shipped to your location.
Does CBD.co offer any discounts or coupon codes?
Yes! The best way to find them is to subscribe to our email list and follow us on all social channels. It’s a great way to stay up-to-date on our latest product offerings… and save yourself some cash at the same time!
How can I get started selling my brand’s CBD products on CBD.co?
If you think your brand has what it takes to be featured on CBD.co, please fill out our Vendor Registration Form. We’ll respond to your application as soon as possible; in the meantime, if you have any questions, feel free to contact our Vendor Relations team at vr@cbd.co.
Why should I feature my brand on CBD.co?
With tens of thousands of CBD-loving customers already in our database, plus a fully functional logistics and payment processing infrastructure in place, CBD.co is an ideal way to boost your sales while streamlining your business. Leave the logistical headaches to us: we’ll fulfill your orders and process your payments while you sit back and watch your products fly off the shelf. Sound good? We think so too!
I’m already a vendor/brand on CBD.co. Where can I go to get support help?
If you need anything at all, please contact our Vendor Relations team at vr@cbd.co.
Does CBD.co offer an affiliate program?
Yes! You can learn more about our affiliate program here. Our terms are simple: for every customer you send our way, you’ll make 10% commission on all their purchases within a 365 day period. Considering the ‘repeat order’ nature of the CBD marketplace, our affiliate program offers a powerful way to earn passive income from the comfort of your home or office. If you have any other questions, please contact our affiliate manager at affiliate@cbd.co.
I have other ideas about how we can partner together. Who should I contact?
We’d love to hear your ideas about how we can grow together! Please feel free to contact us at marketing@cbd.coto discuss any potential partnership or relationship you’re interested in.
When will my order ship?
Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, during weekdays 9:30am-4pm PST, there can be an expected processing time of 24-72 hours. For full details, visit our Shipping Policy page.
Where is my tracking number?
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
Help! I made a mistake on my order.
If there is any issue with your order, please be aware that once a purchase is complete, we can no longer make changes to the order. Please make sure to double-check your order before completing the purchase! Otherwise, we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. Once your order has shipped, we cannot cancel or refund any purchase. Please contact support@cbd.cowith any questions or concerns.
