Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Your first unit of any product listed on CBD.co is covered by our money-back guarantee. If you try it and are dissatisfied, simply return the opened item within 30 days of purchase and you will be refunded your entire purchase price. Limit one opened unit return per product.
Unopened bottles may be returned within 30 days of purchase for refund. No shipping charges will be refunded for returned orders.

Bulk or wholesale orders are not eligible for refund.

If you want to include any other info about your experience with our product, we’d love to hear it, but nothing else is necessary besides your order info.

We do not accept returns for products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again; then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hi@cbd.co.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hi@cbd.co and send your item to the same address it was mailed from to you.

 

Shipping

To return your product, you should mail your product to the same address it was sent from. If you have any questions about this, please reach out to us at hi@cbd.co

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.